Unified Communication Services: North America triumphs Hands Down!


Heard it all, seen it all. As expected, it’s been raining news of how unified communication is the next best thing after bread (slightly exaggerated), and how it’s on upsurge. World is just swearing by unified communication and its ability to reduce business costs and improve operations. Most importantly, North America has emerged as the leading region for unified communication services market. Market has been forecast to increase at a compound annual growth rate (CAGR) of approximately 25% over the next five years. 2013 is looking at a market valuation of $2.52 billion, which is expected to reach $7.62 billion by the year 2018. Major players currently dominating the unified communication services market include Avaya, Cisco, Microsoft, Alcatel-Lucent, Siemens enterprise communications, Mitel, CSC, Panterra networks, Interactive intelligence and NEC.

Unified communication is definitely not a single product. What we are talking about here is a set of products that provides…

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